Powering the world’s best companies
We create individual teams for mass customer service – across all channels.
cx solutions
CUSTOMER SERVICE SOLUTIONS FOR
CUSTOMER SERVICE SOLUTIONS
TOP MANAGEMENT
HEAD OF CUSTOMER SERVICE
CHIEF EXECUTIVE OFFICER
CHIEF TECHNOLOGY OFFICER
HEAD OF MARKETING
CHIEF FINANCIAL OFFICER
TOP MANAGEMENT
FOR WHOM
Top Management
Chief Executive Officer
Head of Customer Service
Head of Marketing
1
CONTROL
Goals achieved, control maintained.
We adjust processes and resources to what you want to achieve and what results you expect – leaving you with full control and a clear overview of the project.
Empathy
Focused on your needs.
For leaders, the most important thing is combining the quality of service and control with real savings — and this sets our standard of work.
Optimization
We improve process automation.
We minimize costs and accelerate actions by utilizing modern tools and our know-how, allowing for efficient resource management.
CONTROl
Empathy
Optimization
WHAT WE DO
Your Vision, Our Expert Team.
medusmo®, Powered by future-ready CX technology from Genesys™
Your Vision, Our Expert Team. medusmo®, Powered by future-ready CX technology from Genesys™
Voice
Employee engagement
IVR system
Chat
Text messages
Website
Social channels
Chatbots and voice bots
How to start
Are you ready to transform your customer service? Let’s talk with our experts!
Consultation
solution
Implementation
step 0
0
1
2
3
How to start
Are you ready to transform your customer service? Let’s talk with our experts!
Consultation
solution
Implementation
step 0
0
1
2
3
WORKING WITH US
PARTNER WITH
MEDUSMO®, PARTNER
WITH GENESYS™
0
1
AI-driven orchestration for personalized, scalable experiences.
01
Genesys™
The World’s #1 AI-Powered Experience Orchestration Platform
02
Born in the cloud
100% cloud infrastructure that allows for rapid innovation
03
All-in-One Platform
Voice, digital, journey management and WEM, in one easy-to-use platform
04
AI-Powered
Conversational, Predictive, and Generative AI that delivers both automation and orchestration
05
Trusted and proven
Resilient, secure, and scalable for global deployments
customer success stories
We ensure the reputation and cx of top brands, discover the benefits of working with us!
maczfit
warta
bnp paribas
wsip
maczfit
warta
bnp paribas
wsip
maczfit
warta
bnp paribas
wsip
decathlon
ERGO HESTIA
decathlon
ERGO HESTIA
decathlon
ERGO HESTIA
decathlon
ERGO HESTIA
intrum
unum
symfonia
intrum
unum
symfonia
intrum
unum
symfonia
intrum
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symfonia
Technology
We use tools that are of the highest standard of efficiency and provide a real advantage in customer service.
Availability 24 : 7 : 365
Customers don’t want to wait, so we respond quickly to contact and solve problems.
Boutique approach
We take over processes that are not cost-effective to manage independently – but we give full control over their course.
Responsibility
We solve problems, not create new ones. We maintain processes within limits without putting you at risk.
“Our conversion increased by 25% during our work with Medusmo.”
Piotr Kowalski
CEO, Decathlon
Working with Medusmo has been a game-changer. Their tailored customer service teams not only improved our response times by 30% but also brought a human touch.
Tomasz Piotrowski
CX Director, Ergo Hestia
We saw a 40% reduction in ticket resolution time and a dramatic improvement in client retention. They’re simply unmatched!
Piotr Kowalski
CEO, Decathlon
We saw a 40% reduction in ticket resolution time and a dramatic improvement in client retention. They’re simply unmatched!
Szymon Kowalski
Widelab, designer
We saw a 40% reduction in ticket resolution time and a dramatic improvement in client retention. They’re simply unmatched!
Patryk Wasyl
Position
Medusmo in numbers
Shorter service time reduced by over:
45%
Lower costs than with internal service:
30%
3 months
to achieve annual goals
50%
shorter training time
24 : 7 : 365
live reporting
99,9% of the time
stability of the Genesys™
Meet the experts
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Ready to transform your customer service? Schedule a free consultation today.
Book a consultation
Your Vision, Our Expert Team. Medusmo, powered by future-ready CX technology from Genesys™
